Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use an aj999 account — covering deposits through bKash, Nagad, or Rocket, how your account is managed, and what applies in your region.

Account EligibilityDeposit RulesWallet UseAccount ConductRegional Access
aj999 Terms and Conditions That Govern Your Account
TERMS CONTACT

Reach Us About These Terms

If a clause is unclear or you need to raise a terms-related concern — such as a disputed transaction, an account restriction, or a wallet mismatch — our support team handles these directly. Contact us through any of the paths below and include your account ID and the relevant transaction reference so we can resolve it without back-and-forth.

Live Chat Open the chat widget from any page in your account. Fastest path for urgent terms or wallet queries — have your account ID ready.
Email Support Send a detailed message to our support address for written records of terms disputes or account-restriction appeals.
Help Centre The Help Centre covers common terms questions — account eligibility, wallet rules, and what happens when a transaction is flagged.
HOW WE OPERATE

How We Handle Your Account and Data

Your account security and the integrity of your wallet transactions are handled through a few concrete practices. We use SSL encryption on all account pages and require OTP verification for login and withdrawal requests. Account data is retained for as long as your account is active and for a period after closure as required by our operating obligations. You can request a copy of your account data or ask us to close your account by contacting support with your registered wallet number as verification.

Login Security

Every login triggers an OTP to your registered mobile number. No one can access your account without that code, including from Dhaka or anywhere else.

Wallet Verification

Withdrawals back to bKash, Nagad, or Rocket are verified against the wallet name on your account before any funds move.

Data Retention

We keep account and transaction records for the period required under our operating obligations. You can request your data at any time via support.

Account Closure

To close your account, contact support with your registered wallet number. Pending balances are returned to your verified wallet before closure completes.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and wallet rules. If yours is not here, reach us through live chat or email.

Eligibility depends on your local law and the regions aj999 currently supports. You must meet the age and residency requirements that apply in your area before registering.

No. Deposits must come from a wallet registered in your own name. Sending from another person's bKash, Nagad, or Rocket account breaches these terms and may result in a hold on your funds.

We notify you of material changes before they take effect. Continuing to use your account after the effective date means you accept the updated terms. Close your account beforehand if you do not agree.

Contact support via live chat or email with your registered wallet number as verification. We will provide your account and transaction records within a reasonable period.

Providing false registration details, using another person's wallet, attempting to manipulate account balances, or accessing the platform from a region where it is not permitted are all grounds for suspension.

Reach support through live chat or email. Include your account ID and the transaction reference. We review wallet-mismatch and restriction cases and respond with a clear outcome.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.